Terms of Business

Terms and Conditions of Business

1. This agreement begins once you accept the waiver presented to you through the booking system via Gymcatch, which uses the secure payment system, Stripe.
2. Before booking a session at Hive Fitness Bristol, you must complete the required participation information. This information is strictly confidential and will be used in accordance with our Data Protection Policy.

Subscriptions and Payments

1. All class sessions, bundles, and memberships can be purchased through the ‘Book’ section of the website via Gymcatch. We recommend downloading the Gymcatch app for easy management of class bookings.
2. All sessions, bundles, and memberships allow access to any Hive Fitness Bristol class across all locations.
3. Monthly memberships grant unlimited class access each calendar month with no joining or cancellation fees. Memberships can be cancelled anytime without notice. Monthly payments are processed automatically, and memberships require renewal annually.
4. Payments are made securely through Stripe and go directly to Hive Fitness Bristol, not Gymcatch.
5. Gymcatch does not charge transaction fees. Any payment issues should be directed to Hive Fitness Bristol.
6. You agree to inform us immediately of any changes to your membership details, including updates to your health questionnaire and waiver information.

Pricing

1. Membership prices may change periodically. We will provide at least one month’s notice of any price changes and specify when changes will affect your subscription.
2. You have the right to cancel your membership during this notice period per our cancellation terms. If you do not cancel, your membership will automatically continue with the updated pricing.

Cancellation Policy

1. All services require a 24-hour cancellation notice to be eligible for a credit refund.
2. Classes offer automated refunds for bookings made with a package or card if cancelled more than 24 hours in advance.
3. Personal training and sports massage cancellations with over 24 hours’ notice must be rescheduled, with credits used within one week.
4. Payment issues should be directed to Hive Fitness Bristol.
5. Monthly memberships can be cancelled anytime, we ask for one months notice. Membership continues until the selected cancellation date or the day before the next payment is due.
6. Cancellations can be made via your Gymcatch account through the Hive Fitness Bristol booking page or Gymcatch app.
7. We reserve the right to cancel subscriptions or classes at any time without reason.

Classes and Timetabling

1. The class timetable is subject to change based on demand. Summer and winter schedules may vary due to daylight hours and venue availability during winter.
2. We strive to cover classes when instructors are on leave or unavailable; however, some amendments or cancellations may occur.
3. If a class needs to be cancelled, Hive Fitness Bristol will notify you via the Gymcatch app and email.
4. Unlimited monthly members are not eligible for refunds if a session is cancelled.
5. If we stop running classes at a venue, you will be informed at least one month in advance.
6. Changes to class timetables may occur throughout the year, and we will provide as much notice as possible.
7. Hive Fitness Bristol does not operate between Christmas Day and New Year’s Day or on public holidays. These closures are factored into the membership fees.
8. Photos may be taken during sessions and events for social media and website use. If you do not wish to be photographed, please inform instructors before the session or opt-out by emailing info@hivefitnessbristol.co.uk.
9. By attending a class, you acknowledge and accept our terms on cancellation, timetabling, pricing, safety, and indemnity.

Safety

While we strive to ensure a safe training environment and coach correct techniques, it is your responsibility to manage your own safety and mitigate the risk of injury. Always listen to your body, be aware of any injuries, and if you do have an injury you should seek third party professional advice on suitable exercise alternatives. We can recommend alternative exercises, but it is your responsibility to follow this advice.

Be cautious when training outdoors due to potential hazards such as slippery surfaces, animals, and uneven terrain. Indoor venues that we use may have additional hazards, as they are shared community spaces, not designated gym areas.

General Terms

1. Members must be 16 years of age or older.
2. You must inform Hive Fitness Bristol of any changes in your health that may affect your ability to participate in our services.
3. We are not liable for service failures caused by events beyond our reasonable control.
4. As a consumer, you have legal rights if our services are not provided with reasonable skill and care. For advice, contact your local Citizens Advice Bureau or Trading Standards Office.
5. This agreement is governed by English law.
6. We reserve the right to cancel this agreement if you breach any terms.

Information and Support

If you have any questions or complaints, please contact info@hivefitnessbristol.co.uk.